Privacy Policy
Last updated: 24 September 2026
1. Who We Are
RetainLabs is an ecommerce growth company. This Privacy Policy explains how we collect, use, and protect your personal information when you visit getretainlabs.com or use our services.
2. Information We Collect
We may collect the following information:
- Contact details such as name, email address, and company name when you fill out forms or subscribe to our newsletter.
- Website usage data through cookies and analytics tools to help us improve the site experience.
- Information you provide when booking a discovery call or requesting a proposal.
3. How We Use Your Information
We use your information to:
- Respond to enquiries and provide the services you request.
- Send newsletters, marketing emails, and useful resources where you have consented.
- Improve our website, services, and user experience.
- Comply with legal obligations.
4. Cookies & Analytics
We use cookies and similar technologies to understand how visitors use our website. You can manage cookie preferences through your browser settings. We may use analytics services that collect anonymised or aggregated data.
5. Third-Party Services
We use trusted third-party services for email marketing, analytics, and form handling. These providers process data only on our behalf and under appropriate data protection terms. Examples include MailerLite and analytics platforms.
6. Data Retention
We keep your personal information only for as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements.
7. Your Rights
Depending on your location, you may have the right to:
- Access, update, or delete your personal information.
- Withdraw consent for marketing communications.
- Object to or restrict certain processing.
- Make a complaint to a data protection authority.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.
9. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at hello@retainlabs.com.