Terms & Conditions
Last updated: 24 September 2026
1. Introduction
Welcome to RetainLabs. These Terms & Conditions govern your use of our website at getretainlabs.com and any services we provide. By accessing or using the site, you agree to be bound by these terms.
2. Services
RetainLabs provides ecommerce growth, retention, and lifecycle marketing services. All project scopes, deliverables, and fees are set out in a separate proposal or agreement agreed by both parties.
3. Intellectual Property
All content on this website, including text, graphics, logos, images, and code, is owned by or licensed to RetainLabs and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or use our content for commercial purposes without our written permission.
4. Client Work & Deliverables
Upon full payment, clients receive the rights to use the deliverables created specifically for them, unless otherwise agreed in writing. RetainLabs retains the right to display non-confidential work in our portfolio and marketing materials.
5. Limitation of Liability
RetainLabs provides guidance and services to help improve retention and revenue, but we do not guarantee specific results. To the extent permitted by law, our liability is limited to the amount paid for the services giving rise to the claim.
6. Confidentiality
We treat client data and business information as confidential and will not disclose it to third parties except as required to deliver the agreed services or as required by law.
7. Changes to These Terms
We may update these Terms & Conditions from time to time. Continued use of the site after changes means you accept the revised terms. Please check this page periodically.
8. Governing Law
These terms are governed by the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
9. Contact Us
If you have any questions about these Terms & Conditions, please contact us at hello@retainlabs.com.